Back in April, we welcomed Shane Duffy - CEO of Employment Innovations, into our Sydney podcast studio, for a beer and a chat. Employment Innovations is a long standing partner of KeyPay’s, providing legal services, workplace and compliance advice and outsourced payroll services, and basically making employment easy for businesses across Australia.
Shane’s team affectionately calls him “The Accidental CEO”, due to the fact he didn’t initially intend to become CEO of Employment Innovations. Beginning his career in HR, Shane worked his way up the ranks at EI, and was asked to stand in as acting CEO for what he thought would be a temporary period. After taking to the role like a fish to water, leadership agreed that Shane was the perfect fit, and he maintains success as CEO to this day.
We asked Shane what he does to keep learning and innovating as a leader. Shane attends regular networking events and executive groups with leaders from a range of industries. These events and meetups inspire the ideas he brings into the EI business. He keeps his finger on the pulse by observing what other businesses and industries are doing, especially overseas in different markets.
Shane told us about a period when Employment Innovations had a high turnover rate, and how he managed this. He went back to his HR fundamentals and focused on the employee experience. Once this was improved, it flowed through to an enhanced customer experience. Shane maintains that the secret to retaining great employees, is having a purpose, and sticking to that purpose as a business.
Employment Innovations has seen amazing success, partly down to embracing technology to ensure the best experience possible for their customers. EI is not afraid to embrace change in an ever-evolving market, and this is key for businesses who want to remain relevant. By trying new technology, EI has been able to optimise its internal processes, while maximising its services for customers.
We hope you enjoy this episode with Shane, and that it brings some joy to those in NSW who are currently adapting and managing through this recent lockdown.
Stay safe everyone.