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Our Partner Resources are here to help you and your clients make the most of KeyPay's extensive features.

Partner updates

Keep up to date with the latest KeyPay features and developments.

August 2020

Last updated: 6 August 2020

Mandatory Two-Factor Authentication (commencing from Tuesday, 18 August)

Effective from 18 August, two-factor authentication (2FA) will be mandatory for the following users:

  • Full access users;
  • Restricted users with access to one or more reports;
  • Restricted users with report packs permission; and
  • Restricted users with STP Pay Event Approver permission (pertains to AU region only).

Any user that falls within one of the above categories will be required, if they haven't already done so, to set up 2FA in order to log in to KeyPay. This new mandate will also apply to any new business created on or after 18 August across any white label.

Instructions on how to set up 2FA at a user level can be found in our support article. Choose the relevant region: AU | NZ | SG | UK.

We will also be adding an additional optional setting that requires all other restricted users and employees to enable 2FA in order to log in to KeyPay. This setting is switched off by default and can be activated at a white label or business level.

For more detailed information on the new 2FA mandated requirements and optional settings, refer to our support article. Choose the relevant region: AU | NZ | SG | UK.

Important note to partners that have integrated their own system with KeyPay: If your users access KeyPay functionality within your own application (ie via SSO), we will not enforce 2FA. Rather, the 2FA security functions that are provided in those applications should be utilised instead.

July 2020

Last updated: 2 July 2020

Updates and feature releases (AU)

View our partner email covering the releases here.

  • Useful support articles that will help with troubleshooting errors occurred during the financial year
  • Enhancements to the award update installation process
  • Reversing PAYG exempt earnings in a pay run
  • Enhancements to the Pay Rate Template import/export process
  • Group 1 Award updates have now been published

June 2020

Last updated: 26 June 2020

Updates and feature releases (AU)

View our partner email covering the releases here.

  • Changing an employee's Working Holiday Maker status


20 June 2020

Updates and feature releases (Global)

View our partner email covering the releases here.

  • The "My Account" screen has undergone a transformation
  • Updates to 2-Factor Authentication


19 June 2020

Updates and feature releases (Global)

View our partner email covering the releases: AU, UK, NZ

  • Compulsory Two-Factor Authentication for all full access users will be required - commencing from Monday, 20 July
  • Validation on unique External IDs - commencing from Friday, 26 June.
  • AU: Modern Awards & Annual Wage Review - KeyPay will make updates to awards listed under Group 1 available by 1 July 2020.


12 June 2020

Updates and feature releases (AU)

View our partner email covering the releases here.

  • Users can create pay runs that contain pay dates for 2020/2021 financial year
  • All you need to get ready for End of Financial Year 2019/2020 processing on our blog
  • Register for EOFY webinars
  • We created a new event type for - STP Earnings Reset Event
  • We have updated all system generated JobKeeper pay categories to classify employees on JobKeeper wages as payroll tax exempt.

May 2020

Last updated: May 2020

Updates and feature releases (AU)

View our partner email covering the releases here.

  • Annualised Wage Arrangements & Rules Tester Enhancements now available
  • The ATO has extended the exemption deadline and closely held employees do not need to be reported through STP until 1 July 2021
  • The existing enable ATO integration settings (for STP) will be replaced with the STP wizard
  • We added the Funeral Industry Award [MA000105] to our Award Library

Frequently asked
questions

How is billing calculated?

You will only receive a per employee monthly charge for employees who have been included in a pay run/pay runs during that month. In other words, KeyPay you will not receive a charge for an employee that sits in the system but has not been paid during that billable period.

When does invoicing occur?

You will receive your invoices on the 1st of each month and payment is taken on the 8th of each month.

How is monthly billing achieved for our white labelled solution?

If you have a white-labelled solution in place KeyPay will never bill your clients directly. As a partner, you are required to bill your clients. KeyPay will invoice you directly each month.

Can we access a demo payroll business?

KeyPay doesn't provide pre-filled demo accounts. If you wish to create a demo account you can make a test business in your white-labelled solution. Trial periods are not automatically available so you will need to request this by contacting: