Support

We’re here to help! Email is the best way to contact us and is available outside of business hours and on weekends. You can also access the setting up KeyPay guide below or comprehensive support articles online that provide clear instructions to solve particular issues.

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Setting up KeyPay

Just started on the KeyPay journey? From simple to complex payroll scenarios, our support workflow below is here to help. You can also view our Getting Started webinar or access our FAQs.

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The basics

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The minimum framework you’ll need to have in place before beginning to finalise your pay run.

1.   Business settings
2.  Payment files
•  Uploading payment files
3.  IRD settings
4.  Create pay schedules
•  Configuring automated pay runs
5.  Add/import employees (banking, KiwiSaver, tax details)

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Advanced configurations

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If you’ve completed the basics, and you have a more complicated payroll scenario, this section will guide you through maximising KeyPay’s features for a smooth process.

1.   Set up additional pay categories
2.  Set up additional deduction categories
3.  Set up expense categories
4.  Set up additional leave categories
5.  Set up recurring pay run inclusions
6.  Set up locations
7.  Connect to journal service/chart of accounts
•  Mapping GL accounts
8.  Set up admin/restricted access users

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Employee access

Everything you need to make KeyPay accessible for your employees.

1.   Employee portal settings
2.  Timesheet configuration
3.  Create rosters
4.  Clock Me In

Once you’ve completed the above you’ll be all set to proceed to the final stage:

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Pay runs

This section guides you through what to cover to successfully complete a pay run.

1.  Enter employee’s current leave balances, historical gross earnings and/or YTD payroll totals
2.  Create pay run
3.  
Finalise pay run
4.  
IRD payday filing
5.  
Generate reports

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*12 month stats as at December 2019 including weekends and evenings

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