Job details

Sydney (Office + Remote)
Full Time
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Product Specialist

About KeyPay

KeyPay is a cloud based workforce management and payroll platform used by over 160k businesses. We’re growing rapidly - in the last 3 years we have expanded outside of the Australian market and released our product to the UK, New Zealand & Singapore markets. We are currently working on an additional region due to be released in the next 6 months. With plenty of further international expansion planned, there will definitely be no rest in that space! In addition to supporting these new regions, we are also constantly releasing new features and enhancements to the product.

Moral of the story here is that we are not slowing down and therefore need a talented, passionate, proactive and outside of the box thinker to join our Product team.

About the team

Our Product team is composed of stellar individuals with a mixture of skills and knowledge. We have business analysts, HR, payroll & legal professionals, customer service experts and even an editor! Despite our ever increasing growth and region expansion, our team is relatively small. Our goal is to always find ways to work smarter rather than hire for the sake of hiring. The team has an amazing work ethic and always assists their colleagues where needed. We also have the privilege of working closely with most of the other teams in the business - support, sales, marketing and the engineers.

The nature and culture of the Product team basically reflects that of the whole company. We don’t just talk about the cloud. We live and breathe it in everything we do. The company has employees based in Australia, New Zealand and Europe. We use the latest technology to get stuff done and communicate with each other, such as Slack, Trello and Google suite. We always take our work seriously, but also make sure to make fun of ourselves. Flexible work patterns and remote working means that parents are able to take their kids to and from school, fitness fanatics can take time out to go to the gym, or just generally run chores during the day outside of rush hour.


Your main duties and responsibilities will include:

  • Quality assurance work, including testing new features, enhancements and other work produced by the development team
  • Providing detailed testing feedback and instructions to developers
  • Providing internal online training on new features and/or product enhancements
  • Writing support articles for new features and/or product enhancements 
  • Hosting webinars on new and/or existing features
  • Creating product specs on new features and/or enhancements
  • Getting involved in the design review process - providing thorough instructions and follow up feedback to the designer as required
  • Proactively collaborating with other teams that may need product expertise assistance, for eg. support with tickets, sales with demos, responding to product questions in relevant slack channels, etc
  • Other duties applicable to the role, as required

Required skills

The skills and experience you will possess include:

  • Excellent communication skills, both verbal and written
  • Strong attention to detail
  • Proactive and sound logic when planning
  • Self-motivated and positive. Able to handle pressure with a can do attitude
  • Confidence and clarity in being able to deliver education and training
  • Able to work remotely and unsupervised
  • Be able to self direct both learning and task management
  • Inherently demonstrate a high level of integrity and be trustworthy
  • Able to research and interpret payroll related legislation for AU and other regions
  • Intermediate to advanced knowledge and experience using internet, computer applications and mobile devices
  • Proven experience of having worked in a payroll/HR capacity or having worked in a similar role to this one
  • Intermediate to advanced knowledge and understanding of KeyPay (preferred but not essential).
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