The Guided Partner onboarding provides you with:
On-demand 24/7 training videos for you to watch at a time that suits you
Access to our daily live Q&A webinar sessions, where our consultants will demonstrate the payroll platform and answer customer questions
Support via email
To continue accessing this Guided Partner Onboarding journey, please access via our updated page here, using the password: EmploymentHero123!@
ATO Software Provider Name Change
Setting up the software connection between the business’ payroll account and the ATO is the first step in enabling STP reporting for your clients. This process requires knowing the software provider and software Id - both of which we display in the following areas of the product:
This update is being sent to all partners to provide advanced notice that the name of the software provider, i.e. "KeyPay", is changing to "Employment Hero Payroll". The product will reflect this name change by Monday, 6 March.
Is any action required for businesses that have already enabled STP?
No. Businesses/partners that have already established the connection with the ATO are not required to do anything further, as the software Id will remain the same as part of this update.
Is the existing ATO integration process changing as part of this software provider name change?
The existing process will largely remain the same for any new businesses/partners requiring to integrate their payroll account with the ATO. The only difference will be that rather than searching for "KeyPay" as the software provider in your Access Manager, users will search for "Employment Hero Payroll". The corresponding ABN is 70 154 693 955.
All relevant support articles relating to ATO connections and enabling STP will be updated by next week.
We have made some improvements to our IRD Payday filing Employee Details Report.
You are now able to have further control over how you view the report. We have added the option to filter by employing entity. You can view one entity, or all and then click on each entity to see the employees within it.
We have also added new formats for downloading the report - instead of just CSV we now have also added Excel and PDF which also adds printability to the export feature.
Read more here: Payday Filing: Employee Details Report (IRD)
For your extra convenience, we have added the TSB Bank format to the list of Payment files that an employer is able to choose for their BECs file when paying their employees.
You can learn more about setting up your payment files and the other bank formats we support here: Bank Payment Files
Currently, the Detailed Activity report shows a breakdown of each pay run and related pay run elements by each employee. This can be really beneficial when reconciling the pay run data.
However, the system at the moment will only allow you to view the pay run data in the Detailed Activity report for one employee at a time, and there is no ability to print the data. This can be time-consuming for the user, having to switch between views on the screen every time they want to view the data for another employee.
We have introduced a new feature where users can run the report for both an individual employee or multiple employees, filter by date range and pay schedule and also print out the report.
API information: Detailed Activity Report
For more information see the following support articles: AU | UK | SG | MY | NZ
Previously, users could only enter breaks that were either categorised as paid or unpaid and not a combination of the two. Because of compliance and auditing purposes, businesses need to record both. By default, when an employee record breaks in their timesheets, the break duration is automatically deducted from paid hours unless the business has created a rule to pay employees for all breaks. By enabling the paid break feature, employees will be able to record both paid and unpaid breaks in timesheets and ensure they are paid accordingly.
This new feature will be made available to:
This feature is not automatically switched on for eligible businesses. Rather, users will need to select the new setting "Enable employees to include both paid and unpaid breaks in their timesheet" which is available in the Payroll Settings > Timesheets screen.
API Updates:
To facilitate this new feature for our integration partners, we have updated some of our existing APIs, as follows:
"allowPaidBreaks" (boolean)
"hasMaximumPaidBreakDuration" (boolean)
"maximumPaidBreakDuration" (int32)
These updates will not break existing APIs and so can be added at your earliest convenience and where/if necessary.
Refer to our API documentation for detailed information.
Paid break functionality is also available in the latest version of Clock Me In and WorkZone.
For more information see the following support articles: AU | UK | SG | MY | NZ
In this previous partner update, we advised of an additional security enhancement that would be introduced in relation to email verification. Effective 14th February, the new process will be triggered whenever a user (all user types) updates an existing users' email address. This email change will need to be verified by following an emailed link within 72 hours.
This update will add an extra level of security which will protect accounts from being breached or incorrectly updated, as they alert end users of any potential malicious breaches to their account, and additionally, helps to prevent users from being locked out of their account due to incorrect changes to email addresses.
We previously had plans of including a notification email to affected employees for changes to their bank accounts, however, we have not made any changes to this area as part of this upcoming release. This may be revisited at a later stage and, if so, we will provide advanced notification of any intended changes.
For more information see the following support articles: AU | UK | SG | MY | NZ
We are releasing a new non-reportable employer contribution type. Currently, any amounts associated with an employer contribution are classified as reportable by default. This new contribution type allows users to distinguish between reportable and non-reportable employer contributions and will ensure contributions are reported accordingly with the ATO.
Non-reportable employer contributions are typically as follows:
Find out more in our Help Centre article here: Superannuation - Employer Contributions.
You can find details of the API updates in our previous announcement for the feature.
The new paid family and domestic violence leave entitlement is now mandatory for
organisations with more than 15 employees. Instructions on applying these updates can be found below.
Fair Work have advised new payslip requirements which will come into effect by 4 June 2023:
Next steps:
How to apply these updates will depend on how many employees you have and whether you are paying to one of the pre-built Modern Awards.
More detailed instructions can be found here: Paid family and domestic violence leave guide.
The Australian Payroll Association is currently conducting their annual payroll survey. The results of this survey provide valuable insights into the current trends and developments in the payroll field, as well as contribute to the market share analysis of payroll vendors.
If you process payroll on behalf of clients, consider participating in this valuable piece of research. The survey should take no more than 10 minutes to complete and all responses will be consolidated and analysed in aggregate form to protect your personal information.
All respondents will receive a detailed report including analysis, trends, providers and salary data for 2023 which will be highly valuable for you and your clients. We appreciate your time and support in completing this survey and hope you find the results informative and useful for your own marketing and benchmarking efforts.
An increase in fake social media accounts impersonating the ATO, employees, and senior executive staff has been observed on platforms such as Facebook, Twitter, TikTok, Instagram, and others.
These fake accounts pose as the ATO and ask users to send them a direct message for assistance with inquiries. The individuals behind these fake accounts are attempting to steal personal information, including phone numbers, email addresses, and bank account information.
Please warn your clients not to engage with these accounts or provide them with any information.
More information can be found on the ATO website: January 2023 – ATO social media impersonation accounts scam.
We have introduced a new API endpoint that allows you to return a list of the partner IDs that are associated to the businesses and employees that the current user is related to. This endpoint can be found under the User heading along with the existing endpoints.GET
/api/v2/user/account/partner/metadata
See KeyPay API Reference: List Related Partners
Following on from the recent Supreme Court ruling in the Harpur Trust V Brazel. The Department for Business, Energy & Industrial Strategy opened a consultation on the calculation of holiday entitlement received by part-year and irregular-hours workers.
Further details for the consultation can be found on the HMRC website HERE.
Information on how to apply leave in KeyPay can be found in our Leave Overview.
The Secretary of State has conducted the annual review for automatic enrolment earnings trigger and LEL and UEL and has set the thresholds for 2023/24.
These can be found on the HMRC website HERE.
For further information on how to set up a pension scheme in KeyPay, see our support article: Pension Scheme Setup.
From time to time we like to remind our users of some of our existing features as these can easily be overshadowed by a flurry of new releases.
This month we’re shining a light on the Documents feature.
Available on both the Standard and Plus plan, the Documents feature enables users to quickly upload a document and choose who can view the document. If required, you can request employees acknowledge the document too.
To find out more about our Documents feature and how it could work for you take a look at our step-by-step guide: Documents - Adding & managing global documents.
